What does the Long-Term Care Ombudsman Program (LTCO) aim to improve?

The Long-Term Care Ombudsman Program (LTCO) is specifically designed to ensure that residents of long-term care facilities, such as nursing homes and assisted living centers, receive the necessary support and advocacy to enhance their quality of life. The program focuses on addressing complaints, advocating for rights, and promoting policies that improve the living conditions and overall well-being of individuals in these facilities.

By working directly with residents, their families, and facility staff, the Ombudsman aims to resolve issues related to care, safety, and residents' rights, ultimately fostering a better living environment. The emphasis on improving quality of life is foundational to the program's goals and is central to the services they provide. Thus, focusing on advocacy and enhancement of living conditions is pivotal to the mission of the LTCO.